We always want to meet our customers’ respect all the time. Sometimes a return or an exchange is necessary. If you are not satisfied with your purchase from us, please take advantage of our return and exchange policy.
Note: 1. For Swimwear, Sleepwear, Underwear & Bodysuit, if there is no quality problem, we do not offer return & exchange service. 2. Shipping fee is non-refundable, except in cases where we have made a shipping error. 3. Unfortunately we cannot accept returned parcels sent freight collect or COD (Collect of Delivery).
If you are not 100% satisfied with your purchase. You can return your item(s) for a full refund within 60 days upon receipt. However you need to pay the return’s shipping fee on your own.
Please click here download to return the merchandise. Fill in our return form, and contact us here.
Exchange is available if you are not 100% satisfied with your purchase within 60 days upon receipt. However you need to pay the return’s shipping fee on your own. Please click here download for exchange the merchandise. Fill in our exchange form, and contact us here.
Once we have received your package, if you ask for return, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. If you ask for exchange, exchange will be sent in 3 days when we get the returned items. Thanks for your cooperation and understanding.
1）For unpaid orders:
In some cases you want to change the order information, such as add or reduce some items, or change items, or update shipping options after you just placed the order but have not paid for it, please login your account in clothescafe.in and reorder, or you can simply contact us.
2) For paid orders:
If you find that you have made a mistake or you want to make some changes for the order you have already paid, please contact us.
3) For Shipped orders:
Usually the processing time of an order is about 2 days, during this time we can modify or cancel your order but after we send the package away, we cannot modify or cancel it for you.
4) View order ‘Cancel’ status:
Once the order is canceled the order status is marked “Canceled”. You can view order status in “My Orders” after login.
If you find that the size or color you get is not the same as shown on the website, don’t panic and worry. In order to save time and energy, please put them on first and see how it turns out. If they don’t fit you well, you could return them definitely.
To contact customer service for questions to obtain return authorization, please contact-us here.